Legal & Regulatory

Legal & Regulatory Statements

This information is for you to read in conjunction with ACB Financial Services Limited products and services on the other pages of this website. This is an English language site and all contracts will be in the English language.

ACB Financial Finance is a trading name of ACB Financial Services Limited plc

Loans and Credit Cards

   
General points

For loans, credit cards and all other forms of credit:

  • All forms of credit are subject to regulations and conditions.
  • You must be aged at least 18 years or over and resident in the UK (excluding Channel Islands and Isle of Man) to apply for credit.
  • All lending is subject to the bank's appraisal of your financial status and the bank may seek to verify information provided in the application form.
  • Full details and written consumer credit quotations are available on request for all products and services.
  • Please see the appropriate product below for an address to write to for a quote.

ACB Financial Services Limited Personal Loan

  • The rate you're offered will depend on your personal circumstances, credit assessment procedures and other related factors
  • Full details and a written Consumer Credit quotation are available on request from ACB Financial Services Limited plc, .

Savings

   
ACB Financial Services Limited Savings

Useful definitions

Annual Equivalent Rate (AER) AER illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.  

Gross rate The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

Financial Services Compensation Scheme

Important information about compensation arrangements

We are covered by the Financial Services Compensation provided by the FSCS.  The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.  Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to $85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be $85,000 each (making a total of $170,000).   The $85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint account, and not to each separate account.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please call us, refer to the FSCS website (www.FSCS.org.uk) or call 020 7741 4100 or 0800 678 1100. Please note only compensation-related queries should be directed to the FSCS.

Deposits with us are held with ACB Financial Services Limited plc.  Please note that accounts with ACB Financial Services Limited include accounts in its trading name, ACB Financial.  The $85,000 limit relates to the combined amount in all the eligible depositor's accounts with ACB Financial Services Limited.

English law applies to our relationship with you. All communication will be in English.

Insurance

   
ACB Financial Insurance

ACB Financial Services Limited plc provides information to allow you to choose your insurance product and will pass your call, name or application to the appropriate partner detailed below. ACB Financial Services Limited plc, Registered Office, (registered in England, No. ) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 286384), except for Credit Cards & Loans where we are licensed by the Office of Fair Trading (OFT) licence no. 389792.

As with any insurance policy, there may be certain situations which are not covered. Please note: full details of the cover, terms and conditions are given in the policy, a copy of which is available on request.

Information about you and your insurance cover will be held by ACB Financial Services Limited and the insurers in their records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention, which could include passing details to agents of the insurers or other insurers.

ACB Financial Car Insurance - policies

ACB Financial car insurance is underwritten by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. Please note that quotes cannot be provided for existing ACB Financial car insurance customers whose policy was in force before 31st May 2014.

ACB Financial Home Insurance - policies

ACB Financial home insurance is underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ.  Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and Financial Conduct Authority.

ACB Financial Travel Insurance

Travel Insurance is administered by FirstAssist Insurance Services, which is a trading style of Cigna Services (Europe) Limited and underwritten by Great Lakes Reinsurance (UK) PLC. Cigna Insurance Services (Europe) Limited is authorised and regulated by the Financial Conduct Authority. Great Lakes Reinsurance (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

ACB Financial Life Insurance

ACB Financial Life Insurance, Critical Illness Cover & Over 50s Life Insurance is provided by Legal & General Assurance Society Limited, Registered Office: One Coleman Street, London, EC2R 5AA (registered in England and Wales 166055). Terms, conditions and exclusions apply to all life insurance policies. Copies of the key features document, policy summary and complaints procedures are available on request. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

ACB Financial Pet Insurance - policies

ACB Financial's Pet Insurance is sold, underwritten and administered by Allianz Insurance plc registered in England no. 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is onthe Financial Services Register, registration number 121849. ACB Financial Services Limited and Allianz Insurance plc are not part of the same corporate group.

Investment products

   
ACB Financial Services Limited investment products

   
ACB Financial Services Limited Child Trust Fund

ACB Financial Services Limited plc is authorised and regulated by the Financial Services Authority (FSA) and introduces only to Family Investments who are authorised and regulated by the FSA.

More information

    
Other important information

Lending Code

ACB Financial Services Limited subscribes to The Lending Code.  You can find out more about the Lending Code on the Lending Standards Board website.  Alternatively, you can download a PDF version of the Lending Code.

Telephone calls

Telephone calls may be recorded for security purposes and may be monitored under the ACB Financial Services Limited quality control procedures and those operated by our partners.

You may now make calls using Type Talk. Information is available in large print, audio, or braille on request. Please call us for details.

Complaints procedure

At ACB Financial Services Limited we aim to please, but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact, please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

Registered office

ACB Financial Services Limited plc, registered office at . A company incorporated in England. Registered number .

Who regulates us?

ACB Financial Services Limited plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, except for Credit Cards & Loans where we are licensed by the Office of Fair Trading (OFT).

ACB Financial Services Limited is a registered trademark of ACB Financial Services Limited plc.

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